GOLF BASQUE SL (“GOLF BASQUE ” or “we” in the following document) is destination management company (DMC) registered in Spain under the number CIE 2560.
The following General Terms and Conditions lay out the general guidelines that you are agreeing to when booking golf, tour and travel packages with our DMC. When you book any of our services, you are acknowledging that you have read and accepted them.
Specific tours or trips may have additional terms and conditions.
The terms and conditions for event services will be set out in the service contract agreed upon by the client and GOLF BASQUE.
RESERVATIONS, PAYMENT and CANCELLATIONS
Reservations: A deposit of 30% per person is required to confirm the reservation. Full payment required 25 days before departure. The confirmation of the reservation includes the confirmation of these Terms and Conditions.
Cost: Price of land arrangements are based on the Euro. Quotes are valid for 10 days. Your booking is not confirmed until we have received your deposit. Once this has occurred the price will not change except for reasons of “Price Force Majeure” (e.g. a result of a change by relevant authorities in the country which we have no control over) or if you request additional services to be added to the original itinerary/service contract after having paid the deposit.
We will not accord any discounts for unused services that are part of the established itinerary or service contract but that you do not wish to take part.
Payment Methods: You may use your credit card to make your deposit by telephone, mail or securely online. We accept Visa and MasterCard. We prefer final payments in the form of Bank Transfer to GOLF BASQUE.
Requested Changes: We reserve the right to charge an administrative fee in addition to any further costs incurred for changes you request after a booking is confirmed. Such requests must be communicated to our office in written form by the person who made the booking.
Cancellations: Cancellations must be communicated to our office in written form by the person who made the booking. The following cancellation charges will apply:
- After confirmation: 15% penalty
- 19 days before first service: 30% penalty
- 20-10 days before first service: 50% penalty
- 9 days before first service: 100% penalty
OUR SERVICES
Intermediation services
We are an intermediation agency with all the suppliers for accommodation, golf courses, transport, tourist guides, tours suppliers, attractions, and activities and not as authors. These suppliers are independent. You recognise and accept that we are not responsible for any lost, damage, delay or inconvenience as a result of any act or omission of these suppliers, their employees, agents, services or representatives.
In an honest endeavour to insure a pleasant and compatible tour, GOLF BASQUE, reserves the right to refuse the application of anyone or expel any tour member whose conduct is, in our judgement, incompatible with the interests of the group. No refund will be made for the unused portion of any tour.
Changes: If services or accommodations cannot be supplied due to delays or other causes beyond our control, we will substitute comparable services and accommodations. We reserve the right, at our discretion, to change any part of the itinerary without notice. Uncompleted portions of the itinerary are not cause for refund.
PARTICIPANT RESPONSIBILITIES
Activity Level: Good physical and mental health are necessary for the enjoyment of our tours and travel experiences.
We ask that you be honest in assessing your abilities so as not to inconvenience other members on the tour. By forwarding your deposit to GOLF BASQUE, you certify that you do not have any mental, physical, or other condition of disability that would constitute a danger for yourself or other passengers. Please call our office if you have any questions.
Travel Documents: Specific passport and/or visa requirements are your responsibility, and we advise you to check these with the relevant embassies or consulates. We will not be responsible for travel issues due to the non-compliance of these requirements.
OUR RESPONSIBILITIES
Data protection: We will take care to make sure your personal information is treated appropriately and that your privacy is respected. On booking our services, you agree to allow us to pass on your information to our suppliers involved in your tour/trip/event as well as to public authorities if necessary. We reserve the right to use images from any of our trips without charge in promotional print and digital materials (brochures, website, slides, videos, social media sites, etc.)
Assistance and Emergency Number: GOLF BASQUE will provide a 24h emergency contact number for issues that may arise during the trip/visit.
Liability: GOLF BASQUE acts only as agents for all carriers and services. We are not responsible for loss of or damage to property or baggage or injury to persons during the tour/trip/event. We cannot accept any responsibility for losses, additional expenses or cancellations due to delays or changes in air or other services, sickness, pandemics, weather, natural disasters, strikes, war, or other events beyond our control.
Disputes: Any disputes relevant to these terms and conditions shall be decided in the Spanish courts.